Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Merchandise must be returned within 14 days.
Merchandise must not be worn, altered, or washed.
Merchandise must have all tags attached and be returned in original packaging.
Merchandise returned without the original security tag, or a damaged security tag may result in a delayed refund or may not qualify for a refund.
Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
Please Note: Shipping and handling charges are not refundable.
ITEMS CANNOT BE RETURNED OR EXCHANGED
All Sales items
Pre-owned category items
Accessories, jewelry, swimsuit, lingerie, gift card
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 444 Scurfield BLVD, R3Y 1L3, Winnipeg, MB, Canada
Shipping costs are non-refundable. Unfortunately, I cannot offer free shipping for return items. You will be responsible for paying for your own shipping costs for returning your item. We will work our best to offer better services in the future.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.